Measurement Troubleshooting

Be sure to follow the measurement guide for your specific device first

App is not receiving any measurements from the device

Make sure that your device is paired to the app

  1. Check that your device is listed in the Manage Devices page
  2. If you do not see your device, go through the pairing guide to establish a connection

Check that Bluetooth is enabled on your phone

  1. Go to the Bluetooth settings on your phone.
  2. Make sure the Bluetooth is ‘Enabled’ or ‘On’