Device Pairing Troubleshooting Device will not pair with the mobile app Follow the specific section in the RMM Device Pairing and Measurement Guide for your device If you do not see your device listed in this guide, it may not be supported by the mobile app Check your...
Measurement Troubleshooting Be sure to follow the measurement guide for your specific device first App is not receiving any measurements from the device Make sure that your device is paired to the app Check that your device is listed in the Manage Devices page If you...
Phone Registration Troubleshooting Entering the Registration Code results in an error Make sure you are using the correct code as displayed in the web app Check that you are using the right API URL Tap the Settings icon and scroll to ‘Advanced’ Make sure...
Remote biometrics, easy as 1, 2, 3… Patient or caregiver downloads the remote medical monitoring application (RMM) and registers the mobile phone, then user is assigned a unique identifier.
2
Patient or caregiver pairs the mobile phone to a remote WiFi or BLE enabled medical device (BP cuff, Pulse Oximeter, EKG). No further pairing is required.
3
Patient or caregiver administers biometric measurement and validates the measurement on a mobile phone prior to acceptance and data push to RMM.
4
Validated biometric data is pushed to a receiving platform (PHR, HER, Portal) and if needed, sends alert notifications via email or SMS to the caregiver and medical provider.
