Device Pairing Troubleshooting

Device Pairing Troubleshooting Device will not pair with the mobile app Follow the specific section in the RMM Device Pairing and Measurement Guide for your device If you do not see your device listed in this guide, it may not be supported by the mobile app Check your...

Measurement Troubleshooting

Measurement Troubleshooting Be sure to follow the measurement guide for your specific device first App is not receiving any measurements from the device Make sure that your device is paired to the app Check that your device is listed in the Manage Devices page If you...

Phone Registration Troubleshooting

Phone Registration Troubleshooting Entering the Registration Code results in an error Make sure you are using the correct code as displayed in the web app Check that you are using the right API URL Tap the Settings icon and scroll to ‘Advanced’ Make sure...